TrickyBuilds guidance · Checked 22 October 2026 · About TrickyBuilds
This is a general care guide for this service. Use the instructions for the products actually installed and the information supplied for your job. Manufacturer links are reference resources, not a statement that those brands were used on your project.
Looking after the work
- Keep a record of the original house, the extension and the work completed at their connection.
- Use the new rooms, ventilation and installed equipment in accordance with their handover instructions.
- Observe the junction with the existing house after heavy rain. Report staining or persistent moisture promptly.
- Check with the project team before changing ground levels, adding a deck, attaching equipment or making penetrations near the new work.
When to contact us
- Water ingress where old and new roofs or walls meet.
- Unexpected movement, gaps or doors that become difficult to operate.
For an immediate threat to people, leave the danger area and call 111. For urgent building assistance, call 021 041 3920 to check availability. The online form is not an emergency service.
Keep these records
- Approved drawings and completion records as applicable
- Handover photos of junctions and drainage
- Cladding, roofing and joinery care instructions
Keep a dated record of observations, cleaning, servicing and repairs. Share relevant records when asking for help. Only carry out work you can do safely and competently; use the appropriate qualified trade for specialist work.
Project Support
For a care question or something that needs attention, use Project Support at www.trickybuilds.com/project-support or email trickybuildsltd@gmail.com. Include your name, job address, approximate completion date, a description and clear photos taken safely. We respond within 1 working day; the assessment, visit and resolution timing depends on the work required.
This guide does not create an additional warranty or limit your statutory rights. Project-specific warranties, agreed scope and applicable consumer protections continue to apply.
Reference resources
- MBIE: protecting your investment ↗
- Nulook: product and care guides ↗
- COLORSTEEL: maintenance recommendations ↗
- MBIE: protection for homeowners ↗
Use the manual for the specific product installed. These resources do not imply a supplier partnership or warranty from TrickyBuilds.