Damage that needs
a safer next step.

What to tell us.

• The suburb and affected part of the property
• What happened and whether damage is continuing
• Whether people can safely stay clear of the area
• Any instructions already given by your insurer or emergency services

Only take photos from a safe position. Do not enter a damaged area just to gather information.

Temporary protection and permanent repairs.

We can discuss whether a temporary building measure is suitable and what specialist help may be needed. Structural instability, electrical hazards, contaminated water and other specialist risks need the appropriate response.

If there is immediate danger to people or a serious emergency, call 111. Follow emergency-service instructions and keep clear of unsafe areas.

Once the immediate situation is stable, use our insurance repair quote pathway to discuss permanent reinstatement. Your insurer determines the claim’s cover and approvals.