TrickyBuilds guidance · Checked 22 October 2026 · About TrickyBuilds
This is a general care guide for this service. Use the instructions for the products actually installed and the information supplied for your job. Manufacturer links are reference resources, not a statement that those brands were used on your project.
Looking after the work
- Retain the approved repair scope and record any items handled separately. A building quote does not decide insurance cover.
- Keep before, during and after photographs, invoices and written approvals in your claim file.
- Follow care instructions for the repaired surfaces and systems. Report recurring water entry or damage promptly.
- Discuss new damage and proposed extra work with the insurer and project team before authorising non-urgent changes. Immediate hazards need appropriate emergency help.
When to contact us
- Recurring damage, a repair that changes unexpectedly or a new leak.
- A difference between the approved scope and what you believe remains outstanding.
For an immediate threat to people, leave the danger area and call 111. For urgent building assistance, call 021 041 3920 to check availability. The online form is not an emergency service.
Keep these records
- Claim reference and insurer contacts
- Approved scope, variations, invoices and completion photos
- Product care sheets and trade documentation
Keep a dated record of observations, cleaning, servicing and repairs. Share relevant records when asking for help. Only carry out work you can do safely and competently; use the appropriate qualified trade for specialist work.
Project Support
For a care question or something that needs attention, use Project Support at www.trickybuilds.com/project-support or email trickybuildsltd@gmail.com. Include your name, job address, approximate completion date, a description and clear photos taken safely. We respond within 1 working day; the assessment, visit and resolution timing depends on the work required.
This guide does not create an additional warranty or limit your statutory rights. Project-specific warranties, agreed scope and applicable consumer protections continue to apply.
Reference resources
Use the manual for the specific product installed. These resources do not imply a supplier partnership or warranty from TrickyBuilds.